Delivery and Returns
We hope you love your product but if there is anything you are not 100% happy with we will offer you a 30 day money back guarantee on all orders and free returns.
We ask that you inspect your order upon delivery with the driver to ensure everything is perfect and you are happy with your purchase. Any damage or issues will be noted by the delivery driver and dealt with swiftly.
All national deliveries will be ‘Economy’ which is 2-3 working days from dispatch (unless otherwise specified) and delivered on a pallet using a tail lift lorry with a hand pump truck. (No crane facilities). Delivery is free on all bulk orders when delivered via our national delivery network. All offshore destinations will be subject to a delivery surcharge. If you cancel the order straight away there is no cancellation charge, however, if you cancel the order once it has been dispatched then there will be an additional charge.
Orders received after 2:00 p.m. will be despatched on the next working day and delivered within the specified lead time as quoted on the website. Economy Delivery Service has delivery times between 9:00 a.m. and 5:00 p.m. This is termed as an ‘open booking’ with no time specified.
In the event of you agreeing to delivery and not being at home during the agreed time period, or they’re not being a safe place to leave the goods, a redelivery charge will be applied. Delivery drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will risk assess each delivery and always be as helpful as possible where conditions allow.
In the event of a delivery not being possible due to poor access or gravel drive then the delivery will have to be “kerbside” (i.e. left as near to the property as possible). All goods must be checked on arrival and delivery paperwork signed unless a prior agreement has been made with the delivery company to leave the goods at the property at which point these will be left at the customer’s risk.
On making a bulk purchase, once delivered the pallet on which the product is delivered automatically becomes the property of the purchaser. Any delivery issues must be reported immediately to firstname.lastname@example.org
Lead times may extend during busy periods.